Mobile payments streamline approvals and transactions for a better workflow and customer experience Most repair shops request that their customers drop cars off at 8:00 a.m. and promise to have them ready by 5:00 p.m. for pick-up. From the customer’s perspective, dropping off and picking up their vehicle from ...Read More
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referrals.” Rick Tate, Customer Loyalty Expert Customer retention and loyalty are crucial considerations for any auto service and repair business. Although loyalty and retention are very closely ...Read More
Grow Your Business, Fast and Furious Embrace the “On-Demand” Model and Expand Your Customer Base If you are like most auto service and repair shop owners, marketing your business probably feels like a huge nuisance. Most business owners have their hands full dealing with customers and running their operations on ...Read More
Have you ever found yourself wasting precious time searching through stacks of paper for a vehicle inspection form? It seems like only yesterday that auto technicians had to pull off their greasy gloves and fill out forms with subjective notations. Shop managers would then need to decipher the notes and ...Read More
When you run your own shop, paying close attention to each automotive repair order is critical to success. Each simple invoice builds a history and relationship with the customer. It's also a benchmark for your shop's success. Discover the clever ways that you can increase the average repair order or ...Read More
The technology trends in automotive repair shop workflow are helping car owners and those employed by the automotive industry to solve management problems. On all levels, technology is being used to improve the buying, repair, resale, and diagnostic processes. The digital trends in automotive industry workforces have introduced robots and ...Read More
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